Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

• Our products once used will not qualify for a return/exchange. 
• Your order is only eligible for a return if the product delivered has physical defects, or an incorrect item has been shipped to you. To issue a return, you can contact us at hello@esmyhome.in. Please make sure you have images of the damage/defect along with your request for us to approve it. Any request without images will be rejected for a return. 
• If your return request has been accepted, you can either avail a product code for an amount equivalent to the order placed, or have it exchanged.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. ESMY is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or hello@esmyhome.in